Shipping Policy & Rates
At Otcsuperstore.com, we look to make shipping as easy as possible and do so by utilizing the expertise of OTC Superstore. We process orders as quickly as we can (though special circumstances sometimes arise).
Orders are usually processed within 1-3 business days and shipping times are 1-5 business days in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS). Please note that orders may be received in more than one shipment.
STANDARD SHIPPING usually takes 5-8 business days to reach its final destination. We charge flat fee $5.99 for STANDARD SHIPPING.
We offer FREE STANDARD SHIPPING if cart subtotal is $35 or more.
PRIORITY SHIPPING usually takes 2-3 business days to reach its final destination. We charge flat fee $15.99 for PRIORITY SHIPPING.
All our shipping rates are including TAX.
Free Shipping Policy:
Coupon Code can be applied for an order with Free Shipping Items in the shopping cart. Shipping cost will not be calculated for Free Shipping Items if they with Non-Free Shipping items.
What are the additional shipping charges for oversized, heavy, and hazardous items?
Shipping carriers charges additional fees for packages over 20 lbs., hazardous goods, and over-sized & Over-weighted items. Products that incur these additional fees if any will be charged and separate invoice sent to you for prior approval before we process your order.
We ship to all 50 states in the USA. Items are sent from our warehouse located in Farmington Hills, Michigan on a daily basis (Monday-Friday).
OTC Superstore reserves the right to switch the shipping method to a more economical option for overweight packages.
DOT restrictions on air shipping
The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.
Restricted items include:
Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover, and bunion treatments. OTC Superstore is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That’s why we require ground-only delivery for orders that contain DOT-restricted products.
For questions regarding shipping options, send us an e-mail at firstname.lastname@example.org.
In the event that a package is returned to us marked as undeliverable, we reserve the right to charge the customer an additional fee upon confirmation of the corrected mailing address and our resending the package. Note: Fee to be the actual cost of shipping.